Searching for answers? We've shared some of our most frequently asked questions below to help you out. Can't find what you're looking for? You can always contact us. We'd love to hear from you.
Never. In this day and age, there is no reason why drinkware should be tested on animals. Not only are our products non-toxic, we are also committed to ensuring that no animal is harmed in our production and testing process.
We are proud that all of our products are non-toxic and certified 100% cruelty free by American leading body, Cruelty Free America. In addition, our products are suitable for vegans. We never use animal-derived ingredients, even you are vegan, please feel free to use our products.
We never say “never”. Do you have a demand for other colours? No problem! We have over 300 colours in our extended range and also offer a special colour-matching service for customers making bulk purchases. Please contact us for more information and for a quote.
For a small amount of personalised products, orders must be placed via the www.fla-mix.shop website, but you can mail sales@fla-mix.shop directly if big orders .
Yes! Our in-house designers can help to create custom labels or add logos or company motifs to our products for events, brands or any special occasion. Please visit our Business Cooperation page for more information or contact us via sales@fla-mix.shop for bulk pricing.
At this time, there is only scope to add an additional line of text on our template messages. If you have a specific design request, please contact us via hello@fla-mix.shop for a quote. Minimum order quantities may apply.
No. We value every order, no matter how small.
We can cannot refund without principle or exchange for pure change of mind on products that have been personalised. But don’t worry! We triple check all of our products prior to shipping to ensure that we are confident that you will be receiving exactly what you have ordered. Please check our Refunds & Returns page for information regarding faulty products.
If you believe there is any issue with your purchase, please contact us via support@fla-mix.shop or check our Refunds & Returns page more information.
We currently accept payment via the following methods:
We offer both standard and express delivery .
Yes, we do. Flamix ships to worldwide destinations, with few limitations. Please see our Shipping Faqs page for more information regarding international shipping.
Unless your chosen product is on backorder, all orders are processed and dispatched within 1-3 business days.
Depending on your express you chosed, you will receive your order within 7-15 business days after dispatch. Please view our Shipping Faqs page for more information regarding international shipping.
Some carriers may take 1-2 business days to register or update your shipment status. If your tracking number hasn't registered any updates within a 48 hour period, please contact us via support@fla-mix.shop and we will investigate.
From time to time, we do offer exclusive discounts to our customers, followers and subscribers. Make sure you are subscribed to our newsletter and following us on Facebook & Instagram to get access to discount codes and special offers as they become available.
Discount codes are limited to one code per order, and in some cases, can only be redeemed once per person. All Flamix discount codes are available for a limited time and cannot be used once expired. If you are having an issue with a discount code, please be sure your order meets all qualifications for the discount code and that the code is still valid. If you are still having issues, please contact us via hello@fla-mix.shop.
We don't, BUT... have you seen our packaging? With gifting in mind, all Flamix products are individually boxed in our signature packaging that has been designed to keep your item safe during transit. Depending on the size of your order, your products will also arrive housed in our bespoke, Flamix branded box or our padded mailer bag for extra protection.
Yes! You can add your name, monogram or custom message for FREE with complimentary personalisation on all of our products.
Each Flamix product has a set number of fonts for you to choose from when adding your personalisation. All fonts have been chosen to provide a range of styles to suit different tastes, as well as ensuring the highest print quality for your finished product. You can select your prefered style from the drop down list of fonts available on each individual product. Need a custom font? Contact us for a quote via hello@fla-mix.shop.
To ensure your finished product is of the highest quality and that your custom text is legible, each Flamix product will have a different character limit when adding your personalisation. Character limits are dependent on a variety of factors including the location of the custom text and the size of the product. Please see the individual product pages for character limits.
Yes! As an emerging business, we rely on positive exposure from our loyal fans to help shine a spotlight on our products. If you are an influencer or blogger who would like to spread the word about Flamix' personalised beauty and lifestyle essentials, then we would love you to be a part of our exclusive ambassador program.
Yes, we offer wholesale business as well as retail.
