How Quickly Do You Dispatch Orders?

1. For customized products, our team will complete the customized work within 1-3 working days and arrange international express delivery.

2. For non-customized products, our team will arrange international express delivery within 1-2 working day.

What Is The Timeframe For Delivery To Your Address?

We thank you for your patience as we will try our best to find the fastest way to get your order to you, but please bear in mind shipping is out of our control. How quickly you receive your products depends on which shipping option you have selected and where you are.  

Our carriers estimate the timeframe for delivery as follows:

Standard Shipping: In normal circumstances, delivery takes between 10 to 15 business days for metro areas and slightly longer for regional areas. Please note dispatch times when calculating delivery timeframes.

Express Shipping: It takes between 7 to 10 business days for metro areas and slightly longer for regional areas. Please note dispatch times when calculating delivery timeframes.

Once your products have been dispatched, we will provide you with tracking details for your shipment. You may then liaise with the nominated courier in relation to the specific date and time of delivery.

Shipping times may vary according to the shipping partner's load volumes and any estimates made as to the delivery date are subject to postal delays which are out of our control. Unfortunately we do not accept any liability for loss or damage suffered by anyone as a result of any such delays.

How Much Is International Shipping To Your Address?

We will provide you with two options of standard delivery and fast delivery. We will decide whether to grant free shipping according to your order amount.

What About International Taxes And Duties?

We are not responsible for any country, provisional, government, state and local sales tax, goods and services tax, value added tax, excise and similar levies and/or taxes and/or import duties applicable to your purchase in your home country. If you receive notice that additional local sales tax, goods and services tax, value added tax, excise or similar levies, taxes and/or import duties are applicable to your purchase, you will be responsible for payment of these. You shall indemnify and hold Us harmless from any liability resulting from Your failure to make timely payments of, or to pay any of, all such taxes and duties.

What Happens If I Enter An Incorrect Or Incomplete Address?

It is important that you double check your delivery address at checkout before placing the order for your products. Where you have provided an incorrect or incomplete delivery address and we can’t deliver your products, we may need to charge a redelivery fee for each subsequent delivery attempt.

Please ensure your delivery address is a street address and a zip code and a contact phone number (including country code) are provided.