Please choose carefully as exchanges or refunds are normally not provided on personalised products where you have simply changed your mind or made a wrong selection. But you can also change or withdraw the order according to following conditions if you really need:
1. For customized order, the customized text or logo have not been printed to the product.
2. For order without customized, the product has not been shipped yet.
In both cases as above, you do not have to bear any costs (except PayPal processing fees), and we will support you to refund or replace the product.
What Happens when I get The delivery and then I want to return or exchange it?
If you need to return or exchange your products, you'll be supported by the following conditions:
1. The customized product is not customized according to the requirements submitted by you.
2. The product is defective.
In both cases as above, you do not have to bear any costs, and we'll ship it to you again and we will bear the freight, or we will refund you the full amount. The premise is that within one week after you receive the delivery, beyond this time, we will not be responsible.
3. If it is a non-custom product with no defects, we support a refund or exchange, provided you are willing to pay for freight by yourself.
What Should I Do When I decide to return or exchange the products?
You need to inform us by email via support@fla-mix.shop within 30 days after receiving the products. Please pay attention to the following situations to avoid dispute.
1. If the product is not damaged or defective, please don't unpack or use it. Make sure it can be reselled.
2. If the product is damaged or defective, please provide as many details as possible about the order and the problem with the products, including images of the defects.
For the full details your rights and our obligations, please view our Terms and Conditions at https://www.fla-mix.shop/Page/Terms_and_Conditions-143.html.
Please ensure you pack the products well to prevent any further damage to the products or packaging.
RETURNS CENTRE:
Address: No.40 Wenquan Road, Wuyi County, Yongkang, Jinhua City, Zhejiang Province, China.
Contact person: Jeesai Zhu
Tel: 057987622123
Postal Code: 321200
For products returned to our warehouse, we usually finish processing within 2-7 working days. After the evaluation, we will inform you by email about the exchange or refund details.
